Should you be dissatisfied with your purchase from Barcaldine Botanicals, please contact us by email with details of your purchase and nature of your complaint as soon as possible.
We will not share your personal information when investigating any complaint we receive however we do reserve the right to consult with customers who have purchased the same product(s) related to the complaint to assess product quality and integrity to establish if the product is at fault in any way.
We will share our findings with you when this process is complete and aim to conclude your complaint in a mutually satisfactory manner.
To redeem your gift voucher, enter our website address www.BarcaldineBotanicals.co.uk into your internet browser OR scan the QR Barcode at the bottom of the voucher with your mobile phone (this will open the Barcaldine Botanicals website in your browser automatically).
Add the products you wish to purchase with your Gift Voucher to the cart and click on Checkout when ready. Enter the voucher code in the ‘Enter a Promo Code’ field then click on ‘Apply’. Don’t forget to add the address the voucher is to be sent to in the ‘Add a Note’ field. Complete the Checkout process and that's it! Your gifts will be selected, packed and shipped off to the address you give to us. Please note that you will need to pay for postage UNLESS you include this when selecting your gifts. In most cases, this will amount to around £5 however, for heavy items, it will automatically calculate at the checkout. You can always message us if you're having problems...we are happy to help and resolve any issues you may be having with the checkout process.